Shipping and delivery

Terms of Delivery

9.1 The User will be informed of the shipment by means of an electronic communication confirming the delivery to the carrier.

9.2 The delivery of the Products purchased on the Site is made to the shipping address indicated by the User in the order form.

9.3 MrBrando offers the User the following delivery methods and the relative delivery terms are indicated for each of them:
A) Neutral goods: 3-6 business days. In this case, the delivery term starts from the sending of the order confirmation by MrBrando.
B) Personalized goods: from 6 to 20 working days. In this case, the delivery term starts from the sending by the User of the confirmation of the customized project to MrBrando.

9.4 The delivery dates referred to in paragraph 9.3 above are to be understood as non-mandatory and purely indicative. Mandatory delivery terms (with specific delivery date) must be agreed in advance with the commercial office of MrBrando and confirmed in writing by the latter.

9.5 The delivery obligation is fulfilled by transferring the material availability of the Product to the User.

9.6 In case of non-delivery due to the absence of the recipient at the address specified in the order, the carrier will leave a notice at the address indicated by the User informing the User of a second attempt scheduled for the date and now indicated in the same notice; in the event of a negative outcome on the second delivery attempt, the Product is deposited in a warehouse identified by the carrier and, in this case, it is the User's responsibility to collect the Product within 15 calendar days starting from the second day following the date of the notice of attempted delivery. It is understood that, in any case, once the days of storage have elapsed without the User having collected the Product, the latter will be returned to MrBrando and the purchase contract will be considered terminated by law, pursuant to and for the purposes of all 'art. 1456 of the Italian Civil Code; in this case, where required by the type of product (neutral product), MrBrando will refund the User the amount due, if already paid by the User, to be credited to the same payment method used by the User for the purchase.

9.7 It is up to the User to check the conditions of the Product that has been delivered, it being understood that the risk of loss or damage to the Products, for reasons not attributable to MrBrando, is transferred to the User, when the User, or a third party from himself designated and different from the carrier, materially comes into possession of the Products. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

9.8 In case of confirmation with mandatory delivery date, if the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation, the User, pursuant to art . 61 of the Consumer Code, requires MrBrando to make the delivery within an additional period appropriate to the circumstances. If this additional term expires without the Products having been delivered, the User is entitled to terminate the contract, without prejudice to the right to compensation for damage. The User is not obliged to grant MrBrando the additional term pursuant to art. 61, co. 3 of the Consumer Code if (i) MrBrando has expressly refused to deliver the Products or (ii) compliance with the delivery deadline indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract or (iii) the User informed MrBrando, before the conclusion of the contract, that delivery by a specified date is essential. In such cases, if the User does not receive the Products within the delivery time indicated during the purchase process and in the order confirmation, he is entitled to immediately terminate the contract, without prejudice to the right to compensation for damage.

9.9 The indication of the additional term pursuant to art. 61, co. 3 of the Consumer Code and / or the communication of termination of the contract pursuant to art. 61, co. 3 of the Consumer Code must be communicated by the User to MrBrando at the addresses indicated.

9.10 In the event of termination of the contract pursuant to art. 61, co. 3 of the Consumer Code, MrBrando will reimburse the user the amount due without undue delay according to the methods indicated in point 9.13 below.

9.11 In case of failure to set the additional term pursuant to art. 61, co. 3 of the Consumer Code, MrBrando undertakes to notify the User, promptly and by e-mail, of the new delivery term, without prejudice to the User's right to terminate the contract.

9.12 In the case of multiple orders involving Products that must be delivered separately, the provisions of this clause 5 will be applied independently of each delivery.

9.13 In all the above cases in which a refund is due to the User, the amount of the same will be communicated to the User via electronic communication. It will be credited to the same payment method used by the User for the purchase, in the case of payment by credit card or PayPal.